Manage accounts in terms of order processing, order follow up, pricing integrity, on- time deliveries, complete order fulfilment. • To response and ensure the customer enquiries and requests are addressed in a timely manner • To coordinate with sales team, product development team, planning teams and other internal teams, suppliers to ensure the product quality and customers’ requirements are met. • To handle customer complaints according to the Company procedures and service standard. • To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information • To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team • To assist and back up other team members and provide supports and report to Manager • Other tasks assigned by Manager