1. Job Description
• Liaising between guests and partners to resolve light complexity issues via inbound,
outbound, email, chat, and messaging on various topics such as: additional travel
advice, modifications, cancellations, complaint, ...
• Providing accurate, valid, and complete information by using the right tools,
methods, and processes.
• Ensuring a high level of customer service and a positive guest experience.
2. Job Requirement
• Fluency in English (Speaking, listening, writing, and reading) - working 100%
English.
• Ability to adapt and work well under pressure in a fast-paced environment
• Ability to take ownership and solve problems
• Positive and resilient attitude
• Minimum high school diploma or equivalent
• At least 6 months in Customer Service role.
3. Working Time: 24/7, 2 day off per week, arrange by team leaders
• Day Shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00.
• Night Shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00
4. Salary
• Base salary: 7.500000vnd/month
• Meal Allowance: 500000vnd/month
• Complexity allowance: 1.000.000vnd/month (applied after 2 probationary months)
• Monthly KPI incentive: 900000 – 1.200000vnd
5. Benefits
• 14 Annual leave per year
• Computer provided
• 100% English Environment
• Global training program
• Annual review
• 13th pay salary
6. Venue: 04th FL, QTSC 1 Building, Quang Trung Software City, Tan Chanh Hiep Ward,
Dist 12, Hochiminh City