MÔ TẢ CÔNG VIỆC
1. POSITION PURPOSE

To process administrative affairs of Claim section.
To archive claim file;
Complete specific tasks in Claims section as assigned by Claims Manager.
2. PRINCIPAL ACCOUNTABILITIES

To process administrative tasks of Claim section including Ingenium, workflow and CSP process;
Implement other related duties requested by line manager and other functional departments in the company.
Maintain a good claim record experience for the company. improving Claims process.
3. WORKING RELATIONSHIP

Maintain good relationship with direct Manager, the sales force and other staff;
Communicate clearly, politely, professionally with relevant bodies;
Maintain good helpful relationship with claimants and diplomatically deal with difficult claim ensuring the maintenance of the company’s reputation.
4. CHALLENGES

Ensure that all claims are handled with agreed service standards;
Ensure that clear and timely communications are made to sales force in relation to claim handling and payment;
Make sure the work done is customer - focused;
Work under high pressure.