- External communication with the insured, policyholders via email and phone about: + Insured personal information + Healthcare Claim status + Terms and conditions of the insurance policy + Missing claim document, …
- Ensure the respect of timeline of answer as mentioned in the internal guideline.
- Ensure high level of communication which is but not limited to: + Provide courteous and accurate answers + Follow closely the requests and ensure the respect of recall timing + Report to line manager all difficulties met by the team + Internal communication with the account managers (if lack of information about the insured and/or the guarantee of the contract)
- Other tasks assigned by Line manager
2. Job requirements:
- College degree. - Computer Literate, WinWord, Excel, Power Point. - High integrity, good communication and problem-solving skills. - Client-oriented, innovative and critical sense. - Be able to work in a team. - Be able to work under pressure. - English – intermediate level.