Job Description: PCA is looking for an Account Manager in the HCMC Office. You will play a vital role in managing our client relationships, ensuring their satisfaction, and facilitating smooth communication between clients and internal departments.
Responsibilities: - Monitor personal and group email accounts daily to stay updated on client communication.
- Receive and address customer complaints and problems promptly then forward them to relevant departments.
- Handle customer inquiries and requests via emails, phone calls, and WhatsApp messages.
- Draft and send emails to clients in adherence to guidelines provided by superiors.
- Review and provide feedback on emails drafted by other members of the Operations team.
- Assist in preparing bank documents required for opening company bank accounts for clients.
- Provide guidance to clients regarding capital contribution for their companies and ensure follow-up on related matters.
- Coordinate the delivery and receipt of working documents to and from clients as necessary.
- Prepare and deliver legal documents pertaining to clients' companies.
- Offer support to clients on various bank-related issues such as internet banking login problems and preparing necessary documents for international payments.
- Proactively engage with customers on annual holidays to send gifts and maintain positive relationships.
- Collaborate with other departments to assist in tasks as needed.
- Perform other tasks assigned by superiors.
Requirements: - Bachelor's degree in law, economic law or related field.
- Have at least 1-3 years of experience in customer service or account management
- Fluent in English (both written and spoken) with professional email writing skills.
- Proficient in Microsoft Office (Word; Excel;....
- Excellent communication and organizational skills
- Attention to detail and accuracy in handling documents.
- Self-starters are highly motivated with the ability to multitask and complete tasks within time and deadlines.
Benefits: - Competitive salary, monthly bonus negotiated according to skills and experience
- Professional, dynamic, modern workplace
- Customers are almost all foreigners who come from diverse cultures.
- Annual salary review based on individual's and team’s performance
- Daily fruit snack benefit, providing employees with a bowl of fresh fruit every afternoon
Location: - Hồ Chí Minh: 124 Điện Biên Phủ, Quận 1
Working hours: - Monday to Friday: 8:00 am - 5:30 pm (lunch break 12:00 pm - 1:30 pm)